Orders
What volume discounts does Nordic Naturals offer?
Our volume discounts are automatically applied at checkout and exclude taxes and shipping.
Healthcare Practitioners:
$500 – 5% Discount
$1,000 – 10% Discount
$2,000 – 15% Discount
Vets:
$250 – 5% Discount
$500 – 10% Discount
$750 – 15% Discount
What forms of payment does NordicPro.com accept?
We accept Visa, MC, AMEX, Discover, Diner’s Club, PayPal, Apple Pay, and Google Pay. We do not accept checks or cash at this time.
I received an error message when trying to check out. What does this mean?
Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. Please try again or contact our customer service team for assistance.
Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details.
When will my card be charged?
Your card will be charged at the time you place your order. *All prices are listed in USD. Any applicable taxes will be detailed in your order.
My card was declined for my subscription order. What happens now?
In the event your card is declined when we process your order, we will attempt to process your order again in 3 days, and in an additional 3 days after that. If all three attempts fail, your order will be cancelled. Your subscription will not be cancelled, however, and we will attempt to process your next order. In order to receive your order, simply go to the Payments section in My Account and update your payment information during that 6 day period and your order will be shipped and not cancelled.
We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
What if my promo code is expired?
We’re sorry to hear you missed the time frame for your promotion. We cannot redeem expired promo codes but we encourage you to keep an eye on your email for upcoming promotions.
Can I re-use a promo code if I return an item?
Promo codes are not valid after the expiration date. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.
I am having a hard time completing my order. What can I do?
Please try clearing your browser cache and cookies, and try to check out again. Feel free to reach out to our customer service team with your email address, device, and browser type for further assistance.
How do I know if my order was placed successfully?
After your order is submitted, you will be directed to an order confirmation page with your order number. If you’ve reached this page, we’ve received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.
When will my order be processed?
Orders are processed and shipped Monday through Friday within 1 to 2 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.
Can you apply a discount to my order AFTER it’s been placed?
Unfortunately we’re unable to add discounts to orders after they’ve been placed and cannot issue credits towards future orders.
Do your prices change?
Yes. We work hard to minimize price increases on our products, but from time to time this becomes unavoidable in order to maintain a product offering. Please check back periodically to see which products have received a price increase. Here is our current list of products that will be changing effective February 1, 2024.